Key components to scheduling

Posted by Christina Horne on Jan 28, 2020 2:29:45 PM

Your billing process begins at the scheduling stage. Since the scheduling stage is the first point of contact, it is the first opportunity to assemble the needed data for the billing stage, if the information isn’t collected or accurate, then there will be no way to bill. Your staff need to be aware of all the information they are required to collect from the patients. Usually it helps to have a checklist for the staff to follow to ensure all patient information is collected. It is imperative that the staff collect as much information as possible in this initial phone call. Taking the time to take down patient demographics and insurance can save time, allowing for better accuracy.

Additionally, any existing patients’ information should be checked and verified at the time of their call. Confirming existing patients’ info and that insurance has not changed will prevent issues during the billing process. Before your staff finishes the call with the patient ensure they gather all their current contact information, concerns, insurance information and then proceed to provide them with any pre-visit paperwork. It is important that your staff explains what the patient needs to bring to the appointment, and the potential copay or payment that is expected at the time of the appointment. Here may be a great opportunity to ask the patient for credit card information to put on file to allow for easy billing for co-pays. This not only can be a convenience for the patient, but a safety for your practice to ensure there is one way to collect payment. If the patient does not wish to provide the information over the phone, be sure to include a section in their pre-visit paperwork where they can provide this information.

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Topics: medical coding, compliance, Provider, Healthcare, Medical Practice, Health Insurance, patients, Patient Experience

The Guide to Modifiers 25 & 59

Posted by Kate Tingley on Jan 23, 2020 11:30:00 AM

Does your practice struggle with Modifiers 25 & 59? Many practices we speak with are challenged with when and how to use both modifiers. Coronis Health has created a resource to help eliminate the guesswork. 

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Topics: hospital revenue cycle, Provider, Healthcare, Medical Practice, Healthcare Data, Health Insurance

More insured, but the choices are narrowing

Posted by Kate Tingley on Oct 3, 2019 4:22:18 AM

In the midst of all the turmoil in health care these days, one thing is becoming clear: No matter what kind of health plan consumers choose, they will find fewer doctors and hospitals in their network — or pay much more for the privilege of going to any provider they want.

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Topics: credentialing, Insurance services, Provider

Patients want providers with strong online presence

Posted by Kate Tingley on Oct 3, 2019 3:51:44 AM

The findings echo recent reports about the growing importance of online reviews and the need for providers to keep track of their web presence and reputation. Doctors are trying tactics like same-day appointment scheduling to appeal to patients’ need for flexibility and convenience.

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Topics: Provider, patients

Position your newly hired clinician for success

Posted by Kate Tingley on Oct 3, 2019 3:44:27 AM

Whether you’re hiring a physician or a non-physician provider, odds are you’ll spend a great deal of time (and probably money, too) attracting the right clinician candidate to your practice. If that new hire ultimately doesn’t work out, your practice will face the costs of going back to square one—as well as lost revenue while that job remains unfilled. Effective onboarding can help ensure your new hire knows what is expected and become productive more quickly. Yet despite the high stakes involved, getting new hires off to a good start often gets much less attention than recruiting does.

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Topics: Provider, Medical Practice

Providers call for transparency, balanced risk in future CMS payment models

Posted by Kate Tingley on Oct 3, 2019 3:25:49 AM
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Topics: medical billing, medical coding, Provider, Healthcare

Providers, payors & policy: Opioid epidemic updates

Posted by Kate Tingley on Oct 3, 2019 3:21:10 AM

Unless you’ve been living under a rock, you’ve no doubt seen news stories or read articles about the opioid epidemic facing our country. We’ve categorized a few of the latest updates on the topic below.

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Topics: medical billing, medical coding, Provider

PSA: Providers should take advantage of FREE credit freeze protection

Posted by Kate Tingley on Oct 3, 2019 3:19:13 AM

Starting on September 21, 2018, a new federal law requires all credit reporting agencies to provide individuals with the ability to freeze their credit report – easily and free of charge – to protect themselves against identity theft. Congress passed this law in response to the massive Equifax data breach that came to light in 2017. The process takes just a few minutes online or on the phone for each of the three major credit reporting agencies. You will either create or be given a PIN to temporarily lift or fully remove the freeze in the future.

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Topics: Provider

Uber Health lets providers schedule rides for patients

Posted by Kate Tingley on Oct 1, 2019 9:10:05 AM
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Topics: Provider

Use email-based care coordination to improve outcomes, provider satisfaction, study suggest

Posted by Kate Tingley on Oct 1, 2019 9:06:27 AM

Male-on-computer

An email-based approach to care coordination can improve patient outcomes and lead to better provider satisfaction, according to a new study.

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Topics: Provider

Coronis Health strives to provide valuable healthcare billing, revenue cycle and practice management information to practices and hospitals. Our blog is one of the many ways we serve as a resource to the healthcare community. Here you'll find articles on:

  • Reimbursement and coding changes
  • Tips and tricks for specialty practices
  • Resources for revenue cycle success

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