Pre-registration & pre-visit paperwork

Posted by Christina Horne on Nov 20, 2019 4:01:19 PM

One key strategy for improving your practices time-management, and overall effectiveness is to implement providing patients with pre-registration and any pre-visit paperwork. In collecting these materials and important information prior to the patient’s appointment, you are creating patient satisfaction while simultaneously improving the efficiency of your process overall.

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Topics: Authorizations, customer service, customer satisfaction, Client communication, client services, communications, pediatric behavioral health, rural health, patient accounts, practice management, patient satisfaction, Coronis Health, medical billing, FQHC, Federally Qualified Health Center

Customer service satisfaction related to insurance

Posted by Kate Tingley on May 29, 2019 12:00:00 PM

For healthcare providers, customer service is a key business driver for referrals and client acquisition.  Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.

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Topics: ABA Therapy, customer service, customer satisfaction, Insurance services, Client communication, client services, communications, parent portal, pediatric behavioral health

Challenges around patient collections

Posted by Kate Tingley on May 20, 2019 12:00:00 PM

As a therapist we are trained to focus on improving a patient’s independence in daily living tasks, provide intervention to adapt their environment or improve behavioral  providing evidence based interventions while providing a sense of care for the patient and caregivers during their therapeutic journey.

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Topics: pediatric, patient collection, Therapeutic services, out of pocket expenditure, pediatric behavioral health

Coronis Health strives to provide valuable healthcare billing, revenue cycle and practice management information to practices and hospitals. Our blog is one of the many ways we serve as a resource to the healthcare community. Here you'll find articles on:

  • Reimbursement and coding changes
  • Tips and tricks for specialty practices
  • Resources for revenue cycle success

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