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Patient Experience

How to market to millennial patients

Millennials have a completely different set of expectations than prior generations when it comes to engaging with the world around them. They are the digital natives and, as such, are used to interacting with their social networks, accessing services, and having the world’s knowledge all at their fingertips.

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How virtual reality is taking dementia patients back to the future

In a comfortable armchair, glass of sherry at her side, Elspeth Ford is getting to grips with her 3D goggles. “Maybe I’ll go another other way now,” she says, looking left, right, up, down. She breaks into a cheery rendition of the Lambeth Walk.

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Patient portals: Build them well and they will come

Let’s face it, there will always be a segment of your patient population that just isn’t interested in using a patient portal. But with so much of life now conducted online, the good news is that robust design and usefulness will engage most patients.

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Patient transport: Using Lyft, Uber reduces wait times, boosts care access, saves money

Millions of Medicaid and Medicare patients have trouble getting transportation to and from nonemergency medical appointments each year, potentially exacerbating chronic conditions and leading to higher healthcare costs down the road. But pilot programs show that partnerships with ride-hailing programs such as Lyft and Uber could provide a cost-effective solution to transportation barriers.

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Physician re-entry remains ‘expensive and time-consuming’

Physicians’ path to re-entry after a prolonged break from practicing hasn’t gotten much smoother amid a growing workforce shortage in primary care, according to an article from Kaiser Health News.

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Report outlines the business perils of long patient wait times

Wait times are costly for physicians.

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Tips for managing your practice’s reputation on physician review sites

The internet giveth and the internet taketh. On one hand, the benefits of access, convenience, and the broad exposure of a strong online presence cannot be overstated. Everything from attracting and retaining new patients, to the ease of patient communications and booking appointments make it necessary for any modern medical practice to embrace life on […]

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Does your medical practice have workflow issues?

Simply put, a workflow is the pattern and amount of work that comes in and goes out from your office and staff. The key to a good flow is to eliminate those tiny sources of inefficiency, such as inconsistent medical billing or collections, before they begin to inconvenience patients, disrupt your practice, and hinder profitability.

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5 Common Medical Billing Errors

Medical offices are often fast-paced environments where common, even simple, mistakes can and do occur. Sometimes, the staff is so focused on delivering gold standard patient care your practice is known for that these types of errors happen. Unfortunately, failure to follow practice and hospital medical billing guidelines can significantly and negatively affect your bottom […]

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