Key components to scheduling

Posted by Christina Horne on Jan 28, 2020 2:29:45 PM

Your billing process begins at the scheduling stage. Since the scheduling stage is the first point of contact, it is the first opportunity to assemble the needed data for the billing stage, if the information isn’t collected or accurate, then there will be no way to bill. Your staff need to be aware of all the information they are required to collect from the patients. Usually it helps to have a checklist for the staff to follow to ensure all patient information is collected. It is imperative that the staff collect as much information as possible in this initial phone call. Taking the time to take down patient demographics and insurance can save time, allowing for better accuracy.

Additionally, any existing patients’ information should be checked and verified at the time of their call. Confirming existing patients’ info and that insurance has not changed will prevent issues during the billing process. Before your staff finishes the call with the patient ensure they gather all their current contact information, concerns, insurance information and then proceed to provide them with any pre-visit paperwork. It is important that your staff explains what the patient needs to bring to the appointment, and the potential copay or payment that is expected at the time of the appointment. Here may be a great opportunity to ask the patient for credit card information to put on file to allow for easy billing for co-pays. This not only can be a convenience for the patient, but a safety for your practice to ensure there is one way to collect payment. If the patient does not wish to provide the information over the phone, be sure to include a section in their pre-visit paperwork where they can provide this information.

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Topics: medical coding, compliance, Provider, Healthcare, Medical Practice, Health Insurance, patients, Patient Experience

8 MIPS tips for the 2018 reporting year

Posted by Kate Tingley on Oct 23, 2019 8:17:26 AM

I have been privileged to work with many practices and specialties, helping them navigate the very confusing Medicare Quality Programs. I wanted to leave you with a few tips for the 2018 reporting year:

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Topics: medical billing, medical coding, revenue cycle management

Here’s how often IBM’s Watson agrees with doctors on the best way to treat cancer

Posted by Kate Tingley on Oct 15, 2019 5:27:51 AM

We’re starting to get a better picture of how artificial intelligence could help doctors better treat cancer.

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Topics: medical billing, medical coding, Healthcare

Are you being underpaid by medicare advantage organizations?

Posted by Kate Tingley on Oct 4, 2019 6:19:34 AM

What’s the Problem?

Sequestration underpayments have been improperly withheld from provider payments by many Medicare Advantage Organizations [MAO] in violation of CMS guidelines that were issued on May 1, 2013.

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Topics: medical billing, medical coding, revenue cycle management, medicare, Collections, Health Insurance

Beyond appointment reminders

Posted by Kate Tingley on Oct 4, 2019 6:08:14 AM

Many practices use an automated system for sending appointment reminders. You’re already paying for the service and the call, so why not maximize its value to your practice? Here’s some small changes to your appointment reminders that can yield big results.

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Topics: practice management, medical billing, medical coding, revenue cycle management, patient collections, Medical Practice

Certified physician assistants: 10 myths vs. facts

Posted by Kate Tingley on Oct 4, 2019 5:53:31 AM

As a certified physician assistant (PA-C) who has practiced over 20 years, I am often surprised by the many fallacies that exist, even among physicians, about who physician assistants are, what we can do, where we practice and how we can improve practice operations and profitability.

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Topics: medical billing, medical coding, Healthcare, Hospitals

CMS looking to define enforcement for its hospital price transparency rule

Posted by Kate Tingley on Oct 4, 2019 5:48:01 AM

Now that hospitals are required to post chargemaster data online for patients to access, the Centers for Medicare & Medicaid Services is exploring the most effective ways to make sure providers comply with the rules.

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Topics: medical billing, medical coding, medicare, hospital revenue cycle management, Hospitals, Patient Experience

CMS looks to expand medicare coverage to CAR-T therapy

Posted by Kate Tingley on Oct 4, 2019 5:46:20 AM


CMS plans to cover a specific kind of immunotherapy for cancer patients.

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Topics: medical billing, medical coding, medicare, Healthcare, Health Insurance

CMS proposes interoperability rules to increase EHR access

Posted by Kate Tingley on Oct 4, 2019 5:43:23 AM

CMS released proposed rules that require many types of insurers to provide electronic health data in a standard format by 2020.

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Topics: medical billing, medical coding, technology, compliance, Healthcare Data

CMS will cancel major bundled payment initiatives

Posted by Kate Tingley on Oct 4, 2019 5:41:02 AM

CMS has proposed canceling the cardiac and expanded joint replacement bundled payment models.

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Topics: medical billing, medical coding, Healthcare Data

Coronis Health strives to provide valuable healthcare billing, revenue cycle and practice management information to practices and hospitals. Our blog is one of the many ways we serve as a resource to the healthcare community. Here you'll find articles on:

  • Reimbursement and coding changes
  • Tips and tricks for specialty practices
  • Resources for revenue cycle success

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