In the midst of all the turmoil in health care these days, one thing is becoming clear: No matter what kind of health plan consumers choose, they will find fewer doctors and hospitals in their network — or pay much more for the privilege of going to any provider they want.
For healthcare providers, customer service is a key business driver for referrals and client acquisition. Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.