Pre-registration & pre-visit paperwork

Posted by Christina Horne on Nov 20, 2019 4:01:19 PM

One key strategy for improving your practices time-management, and overall effectiveness is to implement providing patients with pre-registration and any pre-visit paperwork. In collecting these materials and important information prior to the patient’s appointment, you are creating patient satisfaction while simultaneously improving the efficiency of your process overall.

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Topics: Authorizations, customer service, customer satisfaction, Client communication, client services, communications, pediatric behavioral health, rural health, patient accounts, practice management, patient satisfaction, Coronis Health, medical billing, FQHC, Federally Qualified Health Center

The EHR System, where did it come from?

Posted by Christina Horne on Oct 23, 2019 4:30:00 PM

First, let's define what an EHR system is. An EHR (Electronic Health Record) System is a digital version of a patient’s paper chart. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users. One of the best parts of the EHR system is that it allows a patient’s information to be shared across all different types of healthcare settings. 

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Topics: Billing, physician, Revenue Cycle, Medical Records, customer service, parent portal, practice management, Coronis Health, medical billing

Telehealth services market on steep upward trajectory

Posted by Kate Tingley on Oct 1, 2019 10:12:27 AM

Revenue in the telehealth services industry is expected to grow by an annualized 30.7 percent to $320.2 million in the next five years, including revenue growth of 23.1 percent in 2014, according to industry research firm IBISWorld.

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Topics: Performance, customer service, customer satisfaction, communications, patient accounts, patient satisfaction, medical coding

Key items to include in your patient financial policy

Posted by Kate Tingley on Jul 11, 2019 1:56:46 PM

A patient financial policy is a crucial step in the patient revenue cycle. It is an opportunity for a practice to communicate their financial expectations to the patient as well as document the patient's understanding. 

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Topics: communication, HIPAA, patient collection, customer service, practice management, patient satisfaction

Best Practices To Addressing Patient Responsibility

Posted by James Fillyaw on Jul 10, 2019 2:09:56 PM

 

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Topics: physician, practices, Medical Records, patient collection, customer service, Insurance services, patient accounts

Customer service satisfaction related to insurance

Posted by Kate Tingley on May 29, 2019 12:00:00 PM

For healthcare providers, customer service is a key business driver for referrals and client acquisition.  Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.

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Topics: ABA Therapy, customer service, customer satisfaction, Insurance services, Client communication, client services, communications, parent portal, pediatric behavioral health

Coronis Health strives to provide valuable healthcare billing, revenue cycle and practice management information to practices and hospitals. Our blog is one of the many ways we serve as a resource to the healthcare community. Here you'll find articles on:

  • Reimbursement and coding changes
  • Tips and tricks for specialty practices
  • Resources for revenue cycle success

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