One key strategy for improving your practices time-management, and overall effectiveness is to implement providing patients with pre-registration and any pre-visit paperwork. In collecting these materials and important information prior to the patient’s appointment, you are creating patient satisfaction while simultaneously improving the efficiency of your process overall.
Topics: Authorizations, customer service, customer satisfaction, Client communication, client services, communications, pediatric behavioral health, rural health, patient accounts, practice management, patient satisfaction, Coronis Health, medical billing, FQHC, Federally Qualified Health Center
First, let's define what an EHR system is. An EHR (Electronic Health Record) System is a digital version of a patient’s paper chart. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users. One of the best parts of the EHR system is that it allows a patient’s information to be shared across all different types of healthcare settings.
Revenue in the telehealth services industry is expected to grow by an annualized 30.7 percent to $320.2 million in the next five years, including revenue growth of 23.1 percent in 2014, according to industry research firm IBISWorld.
A patient financial policy is a crucial step in the patient revenue cycle. It is an opportunity for a practice to communicate their financial expectations to the patient as well as document the patient's understanding.
For healthcare providers, customer service is a key business driver for referrals and client acquisition. Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.