One key strategy for improving your practices time-management, and overall effectiveness is to implement providing patients with pre-registration and any pre-visit paperwork. In collecting these materials and important information prior to the patient’s appointment, you are creating patient satisfaction while simultaneously improving the efficiency of your process overall.
Topics: Authorizations, customer service, customer satisfaction, Client communication, client services, communications, pediatric behavioral health, rural health, patient accounts, practice management, patient satisfaction, Coronis Health, medical billing, FQHC, Federally Qualified Health Center
Below is an article from NPR regarding instances where Teleheath has become a more popular form of healthcare access for rural health patients. The article gives patient examples of their use of Teleheath, and how if it weren’t for the opportunity to utilize Teleheath they would not have been able to receive care at all. This interesting article sheds light into a potential answer for rural health patients who need healthcare access. With many rural health clinics and hospitals closing, there are few places left for patients to go. In some instances, towns so small and isolated may not have a clinic at all. With Telehealth, those small-town individuals may have an opportunity to seek the care they need from a wide range of specialist and medical professionals from all over the country. Check out the article to learn more about how impactful Teleheath has been on these individuals and their communities.
For healthcare providers, customer service is a key business driver for referrals and client acquisition. Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.