Drawing inspiration from Apple to reshape provider, patient experience

Posted by Kate Tingley on Oct 3, 2019 6:47:27 AM


Patients walking in the front door of the University of Minnesota Health Clinics and Surgery Center in Minneapolis may do a double take, thinking instead that they’ve entered an Apple store.

Registration desks have been replaced by greeters armed with iPads.

Patients are tagged electronically so providers can find them anywhere in the waiting areas—on lounge chairs near windows, at counters with stools, on conventional chairs and couches—without calling out their names.

And when possible, patients’ lab tests are scheduled before their visits, making the actual visits more efficient.

The focus on consumerism and a more patient-centric environment is paying off.

Read more: Modern Healthcare

Topics: Patient Experience

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