Having a child in the NICU is understandably an emotionally trying time. For many families, the stress doesn't stop there. The NICU billing process is a delicate balance between the provider, hospital and payor, leaving the family often confused and frustrated. In this post, we'll provide 6 ways to improve your customer service related to insurance and alleviate the family's burden.
Today on the blog, Lynne Westergaard - our NICU revenue cycle expert, is sharing 4 potential revenue streams your NICU professional billing team may be missing. Before we get to Lynne's tips, we've made a couple of assumptions:
Coronis Health was recently recognized by Healthtech Outlook as one of the Top 10 Medical Billing and Coding Solution Providers in 2019.
The National Institute of Drug Abuse provided an update this year on the growing opioid epidemic in the US. Here's what the NIH knows:
When coding for toxicology, knowing when to use AMA and CMS codes is key as there can be great variance in reimbursement. In this post, you'll find more information on billing AMA versus CMS.
In the beginning of 2019, Coronis partnered with a billing company with operational support. The billing company was struggling to scale and meet the needs of their clients. Managing attrition was also a big concern as they were unable to find qualified and experienced billing and coding staff in their area. Client AR was at an all time high and they simple did not have the manpower to keep up. Understandably, the company received a tremendous amount of pressure from clients to improve cash and decrease AR. All things combined made for a perfect storm and the billing company had to make changes and call in support in order to not only please clients but remain in business.
A patient financial policy is a crucial step in the patient revenue cycle. It is an opportunity for a practice to communicate their financial expectations to the patient as well as document the patient's understanding.
You’ve noticed that one of your employees has been making a lot of errors recently. Or maybe a staff member always seems to be behind on his work. Before letting the employee go, take some time to consider your next move. With a little time and effort, you may be able to uncover the deeper issue(s) and turn the situation around.
Compliance plays a significant role in toxicology testing. The two biggest items usually overlooked are how often high complexity testing is done for repeat patients, along with the collection of patient balances. Guidelines state testing on patients should be individual to the patient’s specific medical history; standing orders or custom panels that apply to all the physician’s patients is not individualized. The clinician’s documentation must be patient specific and accurately reflect the need for each test. We assist ensuring that confirmatory tests should be performed to confirm a positive qualitative result and the rationale for each confirmatory test should be supported by the ordering clinician’s documentation.