The use of EHR systems for the healthcare industry is pivotal and one of the biggest investments for a practice to have. The article below discusses how EHR systems can boost collection results by easing the process of the revenue cycle. More modern EHR systems have the ability to handle most aspects of the front end of the revenue cycle. So how does the EHR system boost collection results?
A federal grant will be issued to University of Alabama to study if telehealth can be used to increase diagnosis and treatments of eye diseases in rural and under-served populations.
Did you know, on average patient no shows can cost the healthcare industry up to $150 billion annually? That is an immense waste of money that could contribute to more beneficial areas for the healthcare industry. Each missed appointment for a practice is lost money, which means there needs to be a solution for missing income. Some practices find it beneficial to have a fee charged to those who miss appointments to recoup some of the lost income. However, if there is a way to minimize the amount of missed appointments, then there is a better chance for increasing income. Starting with the beginning of the process, if scheduling is done well and pre-registration is completed, and the staff follow up with appointment reminders there is a higher probability that somewhere in those parts of the process the patient will cancel is needed. One of the top reasons for no shows is due to fear of payment. If prior to the appointment the patient knows exactly what they will owe after insurance, then they will more likely be willing to attend the appointment or reschedule for another time. Unfortunately, the number one reason for no shows is forgetfulness. Therefore, the appointment reminder phone call is important. The patient is more likely to cancel or remember to arrive for the appointment. Lastly, your practice should allow for cancellations, but there needs to be a cancellation policy in place. Patients should have ease of access to cancel through a patient portal, or the ability to call to cancel and know their call will be answered. Patients should be given a certain time frame in which they can cancel without penalty or reschedule. Take the time to review how your practice handles no shows, and from there find the areas for improvement, your cash-flow may depend on it.
One key strategy for improving your practices time-management, and overall effectiveness is to implement providing patients with pre-registration and any pre-visit paperwork. In collecting these materials and important information prior to the patient’s appointment, you are creating patient satisfaction while simultaneously improving the efficiency of your process overall.
Topics: Authorizations, customer service, customer satisfaction, Client communication, client services, communications, pediatric behavioral health, rural health, patient accounts, practice management, patient satisfaction, Coronis Health, medical billing, FQHC, Federally Qualified Health Center
Below is an article from NPR regarding instances where Teleheath has become a more popular form of healthcare access for rural health patients. The article gives patient examples of their use of Teleheath, and how if it weren’t for the opportunity to utilize Teleheath they would not have been able to receive care at all. This interesting article sheds light into a potential answer for rural health patients who need healthcare access. With many rural health clinics and hospitals closing, there are few places left for patients to go. In some instances, towns so small and isolated may not have a clinic at all. With Telehealth, those small-town individuals may have an opportunity to seek the care they need from a wide range of specialist and medical professionals from all over the country. Check out the article to learn more about how impactful Teleheath has been on these individuals and their communities.
First, let's define what an EHR system is. An EHR (Electronic Health Record) System is a digital version of a patient’s paper chart. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users. One of the best parts of the EHR system is that it allows a patient’s information to be shared across all different types of healthcare settings.
I have been privileged to work with many practices and specialties, helping them navigate the very confusing Medicare Quality Programs. I wanted to leave you with a few tips for the 2018 reporting year:
Collecting overdue payment from patients is not easy. And if you’ve developed good doctor-patient relationships, it can be even more difficult, especially when unexpected charges or more-expensive-than-expected ones put them in a financial bind.
Topics: patient collections