Customer Service satisfaction related to insurance

Posted by Kate Tingley on May 29, 2019 12:00:00 PM

For healthcare providers, customer service is a key business driver for referrals and client acquisition.  Groups need to focus on customer service at all touch points with the client from initial experience to the service provided and payment. Pediatric behavioral health is no different. Collecting the patient portion for services provided is often a big area of improvement for most groups. It is a critical function to keep the group profitable but presents a customer service challenge.

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Topics: customer service, customer satisfaction, Insurance services, Client communication, client services, communications, parent portal

Coronis Health participating in Autism Speaks walk

Posted by Kate Tingley on May 21, 2019 5:34:00 PM

Coronis Health is committed to giving back to the autism community.  We support the research and access to community inclusion and resources to individuals and families diagnosed with autism spectrum disorder.  We are participating as a company in the walk and fundraising as well as a corporate sponsor in the autism speaks walk in Chicago on 6/1.

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Topics: ABA Therapy, Autism Speaks, autism

Coronis Announces New Corporate Office

Posted by Kate Tingley on May 21, 2019 11:18:02 AM

Coronis is growing! We are excited to be in our beautiful, brand new corporate office space in Sykesville, MD. Carroll County is growing and we couldn't be happier to join the business community here. The move opens up a larger talent pool to support our continued growth. Coronis is pleased to call Carroll County the home of our new corporate headquarters.

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Topics: RCM, Revenue Cycle

Challenges around patient collections

Posted by Kate Tingley on May 20, 2019 12:00:00 PM

As a therapist we are trained to focus on improving a patient’s independence in daily living tasks, provide intervention to adapt their environment or improve behavioral  providing evidence based interventions while providing a sense of care for the patient and caregivers during their therapeutic journey.

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Topics: pediatric, patient collection, Therapeutic services, out of pocket expenditure, pediatric behavioral health

Top 4 denial reasons in pediatric behavioral health

Posted by Abby Arnold on May 9, 2019 3:28:45 PM

Productivity and utilization of authorized hours are key reporting functions when running a therapeutic practice.  Your success as a company is dependent on these functions and when you are optimizing your therapeutic team, you expect to be reimbursed for the care provided.  However, often insurance will deny visits for various reasons which will often require double the work for your administrative team. Below are 4 of the top denials reasons for pediatric behavioral health and how to avoid these denials.

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Topics: Billing, RCM, Revenue Cycle, ABA Therapy, pediatric, behavioral health, autism, denials, therapeutic practices

Coronis Lights It Up Blue

Posted by Kate Tingley on Apr 8, 2019 3:56:13 PM

Coronis Health's Chicago office participated in "I Light It Up Blue" to raise awareness and show support for the autism community.

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Topics: ABA Therapy, Autism Speaks

The Low Bar in the Competitive Landscape

Posted by Michael Ferrie on Mar 12, 2019 2:37:42 PM

Average (or less) is what we encounter when we call on new prospects.  The sacrificial lamb of self-inflicted diminished cash is the only common theme to countless RCM companies that find themselves doing a mediocre job supporting their clients.  They either lose interest, take for granted, or lose sight of their mission — to take care of the client.  In these situations and countless others, the only thing to fear is fear itself, to quote FDR, and that’s largely why medical practices don’t make a change, even though they are slowing bleeding even though they don’t know where they’ve been cut.  

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Topics: Billing, Performance, RCM, Revenue Cycle

Welcome AVEC Health Solutions and ML Medical Billing

Posted by Kate Tingley on Feb 5, 2019 8:45:00 AM

Coronis is pleased to announce the acquisitions of AVEC Health Solutions and ML Medical Billing. We are excited to have both organizations, each with unique experience and expertise, join the Coronis family.

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Posted by Kate Tingley on Jan 18, 2019 10:00:00 AM

Many pathology groups are missing out on potential revenue as a result of inefficient and ineffective processes. Most groups fail to evaluate their billing practices and results regularly which results in missed revenue opportunities.

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Topics: Billing, practices, Laboratory, Pathology


Posted by Kate Tingley on Jan 17, 2019 9:00:00 AM

Coding is challenging regardless of specialty and pathology is no different. Many groups fail to review coding or question why specific codes have been assigned. It’s not good enough to rely on what a hospital anatomic pathology lab technician or histotech or even a pathologists says is the “right coding” on any given AP case.  Why?  Two reasons:  people make mistakes; compliance.

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Topics: Coding, Billing, Laboratory, Pathology

Coronis Health strives to provide valuable healthcare billing, revenue cycle and practice management information to practices and hospitals. Our blog is one of the many ways we serve as a resource to the healthcare community. Here you'll find articles on:

  • Reimbursement and coding changes
  • Tips and tricks for specialty practices
  • Resources for revenue cycle success

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