Helping Families of NICU Patients Navigate Insurance

Posted by Kate Tingley on Aug 8, 2019 1:35:33 PM

Having a child in the NICU is understandably an emotionally trying time. For many families, the stress doesn't stop there. The NICU billing process is a delicate balance between the provider, hospital and payor, leaving the family often confused and frustrated. In this post, we'll provide 6 ways to improve your customer service related to insurance and alleviate the family's burden.

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Topics: patient collection, patient satisfaction, NICU billing, NICU Revenue Cycle

NICU Revenue Streams

Posted by Kate Tingley on Aug 8, 2019 12:45:28 PM

Today on the blog, Lynne Westergaard - our NICU revenue cycle expert, is sharing 4 potential revenue streams your NICU professional billing team may be missing. Before we get to Lynne's tips, we've made a couple of assumptions:

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Topics: NICU billing, NICU, NICU Revenue Cycle

Coronis Health Recognized as One of the Top 10 Medical Billing and Coding Solutions Providers

Posted by Kate Tingley on Aug 7, 2019 12:31:27 PM

Coronis Health was recently recognized by Healthtech Outlook as one of the Top 10 Medical Billing and Coding Solution Providers in 2019.  

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Topics: Coding, RCM, Revenue Cycle, Coronis Health

The Opioid Crisis in the US

Posted by Kate Tingley on Aug 6, 2019 2:56:01 PM

The National Institute of Drug Abuse provided an update this year on the growing opioid epidemic in the US. Here's what the NIH knows:

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Topics: toxicology, opioid crisis

Toxicology AMA versus CMS Coding

Posted by Melody Jajou on Aug 6, 2019 2:27:16 PM

When coding for toxicology, knowing when to use AMA and CMS codes is key as there can be great variance in reimbursement. In this post, you'll find more information on billing AMA versus CMS.

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Topics: Coding, toxicology, toxicology billing, toxicology compliance

Partnering to improve cash and client satisfaction

Posted by Kate Tingley on Aug 6, 2019 12:17:12 PM

In the beginning of 2019, Coronis partnered with a billing company with operational support. The billing company was struggling to scale and meet the needs of their clients. Managing attrition was also a big concern as they were unable to find qualified and experienced billing and coding staff in their area. Client AR was at an all time high and they simple did not have the manpower to keep up. Understandably, the company received a tremendous amount of pressure from clients to improve cash and decrease AR. All things combined made for a perfect storm and the billing company had to make changes and call in support in order to not only please clients but remain in business. 

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Topics: Coding, Billing, AR, Revenue Cycle, patient satisfaction

Key items to include in your patient financial policy

Posted by Kate Tingley on Jul 11, 2019 1:56:46 PM

A patient financial policy is a crucial step in the patient revenue cycle. It is an opportunity for a practice to communicate their financial expectations to the patient as well as document the patient's understanding. 

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Topics: communication, HIPAA, patient collection, customer service, practice management, patient satisfaction

5 Steps for Managing an Under performing Employee

Posted by Conner Doyle on Jul 11, 2019 12:28:06 PM

You’ve noticed that one of your employees has been making a lot of errors recently. Or maybe a staff member always seems to be behind on his work. Before letting the employee go, take some time to consider your next move. With a little time and effort, you may be able to uncover the deeper issue(s) and turn the situation around.

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Topics: physician, practice management, patient satisfaction

Best Practices To Addressing Patient Responsibility

Posted by James Fillyaw on Jul 10, 2019 2:09:56 PM


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Topics: physician, practices, Medical Records, patient collection, customer service, Insurance services, patient accounts

Keep your toxicology billing compliant

Posted by Melody Jajou on Jul 8, 2019 1:18:00 PM

Compliance plays a significant role in toxicology testing. The two biggest items usually overlooked are how often high complexity testing is done for repeat patients, along with the collection of patient balances. Guidelines state testing on patients should be individual to the patient’s specific medical history; standing orders or custom panels that apply to all the physician’s patients is not individualized. The clinician’s documentation must be patient specific and accurately reflect the need for each test. We assist ensuring that confirmatory tests should be performed to confirm a positive qualitative result and the rationale for each confirmatory test should be supported by the ordering clinician’s documentation.

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Topics: toxicology, toxicology billing, toxicology compliance